Description

We’re seeking a Customer Support Representative to work at a respected, process-driven support team in a Virtual role, Take a closer look below. 
You owe it to yourself to consider this great new opportunity.
Duties 

Validating the accuracy of incoming product usage cases and supporting sales reps in resolving product usage discrepancies.
Following up on purchase orders, clarifying billing discrepancies, and providing proactive updates on order status and product availability.
Communicating effectively regarding back orders and solving customer complaints while documenting them in the CRM system.
Maintaining detailed records of customer interactions, inquiries, and actions taken, and developing and implementing process improvements and quality initiatives.
Responding to  surveys, creating, plans, and maintaining accurate inventory and billing records in systems.
Handling heavy data entry responsibilities with precision.

Requirements

Demonstrate excellent communication and interpersonal skills.